Refund policy

Due to products being made to order, we don’t accept returns or size/color exchanges.

If your order is returned due to carrier error or an invalid address, We will offer to reship the order. If your products arrive damaged or defective, you can either request a replacement or ask for a refund within 14 days of product delivery. Photographic proof may be required.

Claims regarding orders that haven’t been received must be submitted within 14 days after the expected delivery timeframe.

Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please email the problem report to Tellatail.contact@gmail.com.

The return address is set by default. If you want to get the return address, please email us at Tellatail.contact@gmail.com. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. 

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

If you haven't registered an account on Tellatailonline.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

TELL A TAILl does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer - It is best to advise you to contact us before returning any products. Except for Customers residing in Brazil, customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 5 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.