Shipping policy


1.Fulfillment It takes 2–5 business days to create a product and fulfill an order



2.Shipping Shipping time depends on product availability and delivery destination (See shipping days for your region below)



3.Delivery Once an order is fulfilled and shipped, it’s delivered to the end address


Please note : 

Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days, and it’s 2–5 business days for all production techniques. 

  • Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. 
  • Our fulfillment times are an estimate, but not a guarantee. 


See shipping days for your region

Country Shipping Time *
Thailand 7-9 business days
Taiwan 7-9 business days
Japan 2-5 business days
China 4-7 business days
Turkey 8-14 business days
South Korea 7-9 business days

* These shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your products. 


See how to ship the products

Once a customer makes a purchase on the online store, the producer’s shipping carrier partners will deliver your products. The producers partner with all the major ecommerce logistics companies, notably USPS, UPS, FedEx, DHL, Canada Post, Australia Post, and Royal Mail. 


See How to track your order

You will get the order tracking page once your order is shipped out. You can also sign up for email tracking notifications to receive updates as soon as we have news about your shipment. So to stay informed about shipment progress, you need to add your email to the tracking page.

What should I do if it’s past the estimated delivery time and I still haven’t received my order?

If your order’s estimated delivery time has passed, here’s what you do:

  • Wait a bit more. Unfortunately, shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, not a guarantee.
  • Reach out to the carrier. You can contact the carrier service directly to get information about your shipment.
  • Get in touch with our customer support team. Let us know about your delayed shipment, and we’ll check the latest delivery updates. We may ask you to wait a few more days to receive the order. You can reach us via chat or send an email to Tellatail.contact@gmail.com. Be aware that we may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

Please submit your claim no later than 15 days after the estimated delivery date for packages lost in transit. Then, we’ll take a look, and if the fault is ours, we’ll reship your order at no expense to you.

We may ask for your help before doing that, like confirming that the shipping address is correct. You should also double-check with your local post office to locate the lost order.

Remember that we can’t reship an order if tracking information states it was delivered, but you say you haven’t received it. In this case, any replacements would have to be at your expense.

You can check our return policy for up-to-date details about reshipments.